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Admin Setup / Why aren't people receiving the flight access emails?
Admin Setup / Why aren't people receiving the flight access emails?

Details on Whitelisting, IT/Security/Allow & Deny Lists

J
Written by Julia Brown
Updated over 9 months ago

Initial Setup (IT/Security/Allow & Deny Lists for Administrators)

As Balloon is a time-dependent platform, email deliverability is the key to enabling contributors to participate in your flight.

Depending on your team’s email client and/or security settings, notification emails may end up in your promotions/updates/junk folder.

If your company has spam email filtering, we recommend having your IT or InfoSec team add the following domains to your company's allow list:

  • getballoon.com

  • balloon.app

  • balloonr.com

  • balloonr.app

  • blln.link

If you are still running into issues, please reach out to support@balloon.app.

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